What we collect
When you shop with us we collect your name, email address, delivery address and payment details – only what is needed to fulfil your order. If you join our mailing list, we keep your email address to send you news and offers.
How we use it
Your information is used to process and deliver your order, provide customer support, and – if you opted in – send marketing emails. You can unsubscribe from marketing emails at any time via the link in every email.
Who sees it
Payments are processed securely by Stripe; we never see or store your card details. Our warehouse partner receives your name and address solely to ship your order. We do not sell or rent your personal information to anyone.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing hello@troveandtwine.com. We handle personal information in line with the Australian Privacy Principles.
Cookies
Our store uses cookies to keep your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser, though parts of the store may not work as intended.